User manual THOMSON SPEEDTOUCH 546

[. . . ] SpeedTouchTM546(v6) Residential ADSL Gateway User's Guide P o w e E r th e D rn SL e t In te rn e t SpeedTouchTM 546(v6) User's Guide Copyright Copyright ©1999-2005 THOMSON. Distribution and copying of this document, use and communication of its contents is not permitted without written authorization from THOMSON. The content of this document is furnished for informational use only, may be subject to change without notice, and should not be construed as a commitment by THOMSON. THOMSON assumes no responsibility or liability for any errors or inaccuracies that may appear in this document. [. . . ] For example, by clicking Security you can view all security related events, for example generated by the SpeedTouchTM firewall. 36 E-DOC-CTC-20051017-0144 v1. 0 Chapter 4 SpeedTouchTM Web Interface 4. 4 Broadband Connection The Broadband Connection menu The Broadband Connection menu consists of following menu items: DSL Connection Internet Services The Broadband Connection page The Broadband Connection page gives you a short status overview of the connections configured on the SpeedTouchTM. Click View more to see more information on the selected broadband connection. If you configured a dial-up connection, you can establish/terminate the connection by clicking Connect/Disconnect. E-DOC-CTC-20051017-0144 v1. 0 37 Chapter 4 SpeedTouchTM Web Interface 4. 4. 1 Connectivity Check Introduction On this page, you can perform a connectivity check on an Internet service of your SpeedTouchTM. The following message appears: Checking your Internet connectivity Proceed as follows: 1 2 3 4 In the left menu, click Broadband Connection. In the Internet Service to Check list, click the Internet service that you want to check. The SpeedTouchTM lists the test results in the Test Results list. Analysing the test results If the test is successful, you will get a list of green check marks. Otherwise a red cross will indicate which tests have failed. 38 E-DOC-CTC-20051017-0144 v1. 0 Chapter 4 SpeedTouchTM Web Interface 4. 4. 2 DSL Connection Overview Details Click Overview to view basic information on your DSL connection. Click Details to view more detailed information on your DSL connection. E-DOC-CTC-20051017-0144 v1. 0 39 Chapter 4 SpeedTouchTM Web Interface 4. 4. 3 Internet Services Internet Services information The Internet Services page displays information on your Internet Connection(s). If you configured a dial-up connection you can establish/terminate the connection by clicking Connect/Disconnect. To view more detailed information on a specific connection, click the View more link of the corresponding connection. 40 E-DOC-CTC-20051017-0144 v1. 0 Chapter 4 SpeedTouchTM Web Interface 4. 4. 4 Internet Service Settings Accessing the Internet Service Settings page Proceed as follows: 1 2 In the Broadband Connection menu, click Internet Services. Click the View more link of the Internet service you want to view. Overview The Overview page gives you basic information on the selected Internet Service. If you configured a connection you can establish/terminate the connection by clicking Connect/Disconnect. Details The Details page gives you more detailed information on the selected Internet Service. If you configured a dial-up connection you can establish/terminate the connection by clicking Connect/Disconnect. E-DOC-CTC-20051017-0144 v1. 0 41 Chapter 4 SpeedTouchTM Web Interface 4. 5 Toolbox The Toolbox menu The Toolbox menu consists of the following menu items: Remote Assistance Allows you to make your SpeedTouchTM accessible for remote support. Game & Application Sharing Allows you to share services and games that you run in your private network towards the Internet. Parental Control Allows you to block/allow access to specific Web sites. Firewall Allows you to configure the security level of the SpeedTouchTM firewall. Intrusion Detection Allows you to view the intrusions you are protected against. Dynamic DNS Allows you to assign a DNS host name to your broadband connection(s). User Management Allows you to manage the users configured on your SpeedTouchTM. The Toolbox page The Toolbox page gives you an overview of the available services and their current status. You can click on the names of these services to go to the corresponding Web page. 42 E-DOC-CTC-20051017-0144 v1. 0 Chapter 4 SpeedTouchTM Web Interface 4. 5. 1 Remote Assistance Enabling Remote Assistance The Remote Assistance page allows you to make your SpeedTouchTM accessible for remote support. ! 1 2 3 If you want to enable remote assistance, you must be connected to the Internet. Proceed as follows to use remote assistance: If necessary, type a password in the Password box. Pass the information listed under: URL Username Password to your technical support, in order for them to be able to access your SpeedTouchTM. Once the technical support is connected, no other connections can be made. Terminating remote assistance The remote assistance session ends: if the technical support disables remote assistance. after restarting your SpeedTouchTM. E-DOC-CTC-20051017-0144 v1. 0 43 Chapter 4 SpeedTouchTM Web Interface 4. 5. 2 Game & Application Sharing Overview The Overview page summarizes the applications or games installed on a particular local host on your network, for which the SpeedTouchTM should accept inbound initiated connections coming from the Internet. Configure On the Configure page, you can: Select Use UPnP to enable UPnP on the SpeedTouchTM. UPnP provides NAT-Traversal: UPnP aware applications on a PC will automatically create Hyper-NAT entries on the SpeedTouchTM for incoming traffic on the protocol ports this type of traffic needs. As a consequence these applications are able to traverse the SpeedTouchTM without the need for extra and manual configuration. UPnP is an architecture for transparent peer-to-peer connectivity of computers, intelligent appliances, and (wireless) devices. [. . . ] If the suggestions do not resolve the problem, look at the support pages on http:// www. speedtouch. com/support or contact your service provider. For Internet connection troubleshooting, refer to the provided Installation and Setup Guide. Topics In this chapter: General SpeedTouchTM Troubleshooting UPnPTM on Windows XP Systems Reset to Factory Defaults E-DOC-CTC-20051017-0144 v1. 0 77 Chapter 5 Troubleshooting 5. 1 General SpeedTouchTM Troubleshooting SpeedTouchTM does not work If none of the LEDs light up, make sure that: The SpeedTouchTM is plugged into a power socket outlet. The power requirements for your SpeedTouchTM are clearly indicated on the identification label on the bottom of the SpeedTouchTM. The SpeedTouchTM is turned on via the push button at the back panel. SpeedTouchTM unreachable If your SpeedTouchTM is cannot be reached due to misconfiguration, you might consider a hardware reset to factory defaults as described in "5. 3 Reset to Factory Defaults" on page 82. ! Poor SpeedTouchTM performance However, note that resetting the SpeedTouchTM to its factory settings will revoke all the changes you made to the configuration. Make sure that the SpeedTouchTM is installed and configured as instructed in the Installation and Setup Guide or as instructed by the Service Provider. 78 E-DOC-CTC-20051017-0144 v1. 0 Chapter 5 Troubleshooting 5. 1. 1 Ethernet Troubleshooting LAN LED does not light up Make sure that: The LAN cable is securely connected to the 10/100Base-T port. [. . . ]