User manual OMNICRON ELECTRONICS TALKING TIME CLOCK (TCC-14)-PAGE 1

[. . . ] 5 5 5 5 5 6 6 7 7 8 9 9 9 9 10 10 10 11 12 13 13 14 15 16 17 18 19 20 22 22 23 24 26 27 27 30 30 31 32 33 34 MAINTENANCE OPENING TALKING TIME CLOCK (TCC-14)-PAGE 1 ENCLOSURE 3. 1 3. 2 DESKTOP MODEL RACK MODEL 4 INTERNAL LAYOUT 4. 1 DESKTOP MODEL 4. 1. 1 Lid Assembly 4. 1. 2 Base Assembly 4. 2 19" RACK MOUNT MODEL 4. 2. 1 Top View 4. 2. 2 Bottom View 4. 3 INTERNAL CABLE CONNECTION PC104 CM786 4. 4 CABLE CONNECTION FOR PC104 CM786 5 REMOVING PARTS (DESKTOP) 5. 1 5. 2 5. 3 5. 4 5. 5 5. 6 5. 7 5. 8 REMOVE HARD DISK DRIVE REMOVE THE CD-R / DVD DRIVE REMOVE THE POWER SUPPLY REMOVE THE MID-BOARD REMOVE THE PC104 SMALL COMPUTER REMOVE DSP CARDS REMOVE LOWER DSP REMOVE LCD SCREEN 6 REMOVING PARTS ( RACK MOUNT UNIT ) 6. 1 REMOVE PC104 SMALL COMPUTER BOARD 6. 2 REMOVE OR ADDING DSP BOARD 6. 3 REMOVE TFT LCD & KEYPAD HOUSING 6. 3. 1 Removing TFT LCD 6. 3. 2 Refitting TFT LCD 6. 4 REMOVE FAN & SPEAKER MOUNTING 6. 5 REMOVE THE MIDBOARD 6. 6 REMOVE THE HARD DISK DRIVE 6. 7 REMOVE THE DVD / CD DRIVE 7 IDENTIFICATION OF TALKING TIME CLOCK (TCC-14)-PAGE 1 (DESKTOP MODEL) 7. 1 7. 2 LINE INPUT CONNECTORS REMOTE ACCESS PORTS 7. 2. 1 COM Port 1 for Modem 7. 2. 2 Network Port 7. 3 DSP CONFIGURATION SETTINGS ( DESKTOP ONLY ) 8 IDENTIFICATION OF TALKING TIME CLOCK (TCC-14)-PAGE 1 (RACK MOUNT MODEL) 8. 1 LINE INPUT CONNECTORS 8. 2 DSP CONFIGURATION SETTINGS (RACK MOUNT MODEL) 8. 3 CHANNEL NUMBERING 8. 4 REMOTE ACCESS PORTS 8. 4. 1 COM Port 1 for Modem 8. 4. 2 Network Port 8. 5 POWER SUPPLY OPTIONS 9 CABLE PIN ASSIGNMENTS 9. 1 9. 2 9. 3 9. 4 9. 5 10 10. 1 10. 2 10. 3 10. 4 10. 5 10. 6 10. 7 10. 8 10. 9 11 MODEM CABLE NETWORK CROSSOVER CABLE LCD & BACKLIGHTS POWER CABLE SOCKET ON/OFF SWITCH TR SERIAL NUMBER LABEL DSP SERIAL NUMBERS MID-BOARD SERIAL NUMBERS PC104 SMALL COMPUTER SERIAL NUMBER POWER SUPPLY SERIAL NUMBER FAN SERIAL NUMBER DVD / CD-R SERIAL NUMBER HARD DISK DRIVE SERIAL NUMBER LCD SERIAL NUMBER 34 34 35 36 37 38 39 41 41 41 42 43 43 44 45 46 46 47 47 47 48 48 49 50 50 51 51 52 52 52 52 52 53 53 54 SERIAL NUMBERS OF PARTS CONNECTING TALKING TIME CLOCK (TCC-14)-PAGE 1 11. 1 SIGNAL SOURCES 11. 2 START RECORDING - TRIGGER MECHANISM 11. 2. 1 VOX Trigger 11. 2. 2 Off-Hook 11. 2. 3 No line connected to a Channel 11. 3 LINE INTERFACE CONNECTORS 12 CONNECTING TO THE TELEPHONE NETWORK TO RECORD CALLS 12. 1 12. 2 12. 4 13 14 15 16 CONNECTING TO ANALOGUE TRUNK OR ANALOGUE EXTENSION LINES 54 CONNECTING TO A DIGITAL HANDSET USING HANDSET ADAPTERS/LOGGER PATCHES 56 CONNECTING TO A DIGITAL EXTENSION LINE 57 58 59 ERROR!60 61 V4. 00 Rev0. 03 July 05 CLI & DTMF CAPTURE CONNECTING TO 2-WAY RADIO 14. 1 2 WAY RADIO MIXER 4 CHANNEL DSP JUMPER SETTINGS 8 CHANNEL DSP JUMPER SETTINGS 2 17 UPGRADING TALKING TIME CLOCK (TCC-14)-PAGE 1 TO HIGHER CHANNEL CAPACITIES DESKTOP MODEL 19" RACK MOUNT MODEL REQUIREMENTS DISCONNECT POWER AND TELEPHONE LINES OPENING THE TALKING TIME CLOCK (TCC-14)-PAGE 1 CASE FITTING THE ADDITIONAL DSP CIRCUIT BOARD REASSEMBLY OF THE TALKING TIME CLOCK (TCC-14)-PAGE 1 SOFTWARE ISSUES ACCESSING TALKING TIME CLOCK (TCC-14)-PAGE 1 FROM REMOTE MANAGER THROUGH A FIREWALL WHAT IF THE REMOTE PC IS BEHIND A LOCAL FIREWALL?REMOTE MANAGER WILL NOT LIVE MONITOR 63 63 63 64 64 64 64 64 64 65 65 68 69 74 77 77 79 79 79 79 79 79 80 80 80 80 80 80 81 81 81 81 82 82 83 83 83 84 84 84 85 85 85 17. 1 17. 2 17. 3 17. 4 17. 5 17. 6 17. 7 17. 8 18 18. 1 18. 2 18. 3 19 20 21 22 23 24 25 NETWORK TCP/IP TALKING TIME CLOCK (TCC-14)-PAGE 1 WILL NOT BOOT HELPFUL TALKING TIME CLOCK (TCC-14)-PAGE 1 KEYSTROKES LCD SCREEN MESSAGES SOUNDS AND NOISES 22. 1 CONTINUOUS NOISE PASSWORDS DVD / CD DRIVE CLEANING ARCHIVING PROBLEMS 25. 1 KEYPAD LOCKUP WHEN ARCHIVING 25. 2 AFTER ARCHIVE THE % ON THE HDD DID NOT CHANGE 25. 3 TALKING TIME CLOCK (TCC-14)-PAGE 1 WILL NOT ARCHIVE TO CD. 25. 3. 1 "Loading CD" Message 25. 4 "THIS CD COULD NOT BE LOADED" MESSAGE 25. 4. 1 "This CD has No free space" Message 25. 4. 2 "This CD may be damaged" Message 25. 4. 3 Tests to perform to determine CD-R drive problems: 25. 4. 4 Total Recall will not Search a CD. [. . . ] (This is a limitation of recording via handset adapters and not a recorder limitation. ) Combinations of PABX and digital handsets can also produce variable signal levels. It is not possible to capture incoming call (CLI) data on the recorder when using handset adapters, as the recorder connection is to the handpiece rather than to the incoming line. Also, with V4. 00 Rev0. 03 July 05 56 some handsets, standard DTMF signalling tones are not transmitted but are transmitted by the PABX and thus will not be captured by the recorder. Handset adapters / logger patches are generally available from local suppliers. Your PABX supplier should be able to advise on a suitable handset adapter, compatible with the line signalling and wiring of the handsets installed. The diagram below shows a representation of how handset adapters may be used to enable recording direct from digital handsets. 12. 3 Connecting to a Digital Extension Line It is possible to connect (tap) directly to a digital extension line by using a Digital to Analogue (D/A) converter. D/A converters are normally switch and protocol-specific, often using PABX protocol-specific interface cards in a rack mount configuration, with 1 or 2 connections per line card. A D/A converter will monitor activity on the line, and reformat the digitised information on the line into a standard analogue format required by most recorders. The D/A converter will passively capture both sides of a conversation and send the audio signal to the recorder only when a conversation is present. D/A converters will capture CLI information provided it is available on the line at the point of connection. D/A converters need to be installed in the Comms / PABX room, in close proximity to the PABX. This allows other company servers to be accessed using a Public IP Address in this case 203. 10. 10. 10. PC's on the Internal Network should be able to access the Total Recall units directly via the LAN. A Remote PC would like to be able to connect to the Total Recall over the internet from home. The network administrator should follow the following steps: · Configure the Total Recall's IP Address and set the firewalls internal address as its gateway. V4. 00 Rev0. 03 July 05 65 · · Install Remote Manager on one of the Internal Network PC's. Add the Total Recall to Remote Manager as shown in the diagram. · Use the Remote Manager application to modify the Total Recall's host name as shown in the diagram below. To connect to the TR externally through some firewalls you must connect using a host name rather than an IP Address. Remote Manager PCs on the Internal Network can connect using IP address rather than host name. V4. 00 Rev0. 03 July 05 66 As a small aside at this point the system administrator could add the Total Recalls IP Address into the internal DNS server so that Remote Manager clients running on the Internal Network could access Total Recall using the name `totalrecall1' instead of having to remember the IP address. · Configure the Firewall by forwarding the following ports: Forward port 10010 to the Total Recall's address 192. 168. 3. 109 (NB: 10010 is the configured Port Base in our example). In addition if you want to transfer files to your local folders, or email files from the Total Recall you will need to port forward FTP (port 21) to this address as well: · A remote PC must be able to resolve the name `totalrecall1' to the Firewalls externally visible IP Address. One simple way to do this is to edit the hosts file. . . eg: On windows 2000 or windows XP modify the file `C:\WINNT\system32\drivers\etc\hosts' to contain the line `203. 10. 10. 10 totalrecall1' You can ensure that this is correct by typing: `ping totalrecall1' at a DOS command prompt. 67 V4. 00 Rev0. 03 July 05 Add the Total Recall making sure you use the hostname not the IP Address as shown in the following diagram: The Remote PC's Remote Manager should now be able to access the Total Recall on the Internal Network. If your you still can't connect its likely that the Remote PC's ISP is running a local firewall which blocks outgoing sockets. [. . . ] 26. 3 DTMF I am dialling a number and I can hear the tones on my phone, but no DTMF number appears in the Logging Menu next to the (C) Current Call. If recording via a handset splitter (Logger Patch), it may not be possible for the recorder to detect DTMF tones. If your phone system transmits a proprietary signal to the PABX, and the PABX converts this signal to DTMF tones, then the recorder cannot detect the DTMF as it is not present at the point of recording. The recorder is designed to detect DTMF tones on dialling and display the "Dialled Number" in the Number Field of the call record. [. . . ]