User manual FORD MUSTANG-1998

[. . . ] Ford ESP is the only extended service program with the Ford name on it and the only service contract backed by Ford Motor Company. Ford ESP is an optional service contract, backed and administered by Ford. It provides: 2 If you need service · protection against repair costs after your Bumper to Bumper Warranty expires; and · other benefits during the warranty period (such as: reimbursement for rentals; coverage for certain maintenance and wear items. ) You may purchase Ford ESP from any participating Ford Motor Company dealer. There are several Ford ESP plans available in various time-and-mileage combinations. [. . . ] MOTORHOME ASSISTANCE If you require roadside assistance, please refer to the chapter Getting Roadside Assistance. If you have a service concern, call the Motorhome Customer Assistance Center (1-800-444-3311), which is available 24 hrs/day. 4 Contacting the dispute settlement board If inspections or repairs are required, let the assistance center make an appointment for you at the most appropriate repair location in your area. Please have the following information ready before you call: · vehicle identification number · current mileage · a summary of your concern When you arrive at the repair location, explain your concern fully to the service writer. If your problem is not resolved, please contact the number above and advise them accordingly. If your service problem is not resolved, ask to see the Service Manager to review your concern. If you are still not satisfied, contact the number above and our Motorhome Customer Assistance Center will assist you and/or the repair location as needed. THE DISPUTE SETTLEMENT BOARD The Dispute Settlement Board is: · an independent, third-party arbitration program for warranty disputes · available free to owners and lessees of qualifying Ford Motor Company vehicles The Dispute Settlement Board may not be available in all states. Ford Motor Company reserves the right to change eligibility limitations, modify procedures and/or to discontinue this service without notice and without incurring obligations. Unresolved service or product performance complaints on Ford, Mercury and Lincoln cars and Ford and Mercury light trucks which are within the terms of any applicable written new vehicle warranty are eligible for review, except those involving: · a non-Ford product · a non-Ford dealership · a vehicle sales transaction · request for reimbursement of consequential expenses. Expenses incidental to the warranty complaint being reviewed are eligible for consideration 5 The dispute settlement board · · · · items not covered by the new vehicle limited warranty items covered by a service contract alleged liability claims property damage where the damage is significant when compared to the economic loss alleged under the warranty dispute · cases currently in litigation · vehicles not used primarily for family, personal or household purposes (except in states where the Dispute Settlement Board is required to review commercial vehicles) · vehicles which are no longer in the customer's possession Complaints involving vehicles on which applicable new vehicle limited warranties have expired at receipt of your application are not eligible. For example, see the unique brochures for California and Wisconsin purchasers/lessees. Board membership The Board consists of: · three consumer representatives · a Ford or Lincoln/Mercury dealer Consumer candidates for Board membership are recruited and trained by an independent consulting firm. Dealers are chosen because of their business leadership qualities. What the Board needs To have your case reviewed you must complete the application in the DSB brochure and mail it to the address provided on the application form. Your application is reviewed and, if it is determined to be eligible, you will receive an acknowledgment indicating: · the file number assigned to your application · the toll-free phone number of the DSB's independent administrator Your dealership and a Ford Motor Company representative are asked to submit statements at this time. 6 The dispute settlement board To properly review your case, the Board needs the following information: · legible copies of all documents and maintenance or repair orders relevant to the case · the year, make, model, and Vehicle Identification Number (VIN) listed on your vehicle ownership license · the date of repair(s) and mileage at the time of occurrence(s) · the current mileage · the name of the dealer who sold or serviced the vehicle · a brief description of your unresolved concern · a brief summary of the action taken by the dealer(s) and Ford Motor Company · the names (if known) of all the people you contacted at the dealership(s) · a description of the action you expect to resolve your concern Should your case NOT qualify for review, a letter of explanation will be mailed to you. Oral presentations If the involved vehicle is within 36 months and 36, 000 miles of the warranty start date, you have the right to make an oral presentation before the Board. Making a decision Board members review all available information related to each complaint, including oral presentations, and arrive at a fair and impartial decision. Because the Board usually meets only once a month, some cases may take longer than 30 days to be reviewed. Every effort will be made to resolve each case within 40 days of receiving the consumer's application form. After a case is reviewed, the Board mails you a decision letter and a form on which to accept or reject the Board's decision. The decisions of the Board are binding on the dealer, in most states, and Ford, but not on consumers who are free to pursue other remedies available to them under state or federal law. Board decisions may be presented as evidence 7 Getting help outside the United States by any party in subsequent legal proceedings that may be initiated, where allowed by law. [. . . ] If you buy your vehicle in North America and then relocate outside of the U. S. · The Federal Communications Commission (FCC) regulates the use of mobile communications systems - such as two-way radios, telephones and theft alarms - that are equipped with radio transmitters. Any such equipment installed in your vehicle should comply with FCC or CRTC regulations and should be installed only by a qualified service technician. · Mobile communications systems may harm the operation of your vehicle, particularly if they are not properly designed for automotive use or are not properly installed. [. . . ]