User manual EPSON PERFECTION 1650

[. . . ] EPSON Perfection® 1250/1650 Series Scanner Basics Copyright Notice All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of SEIKO EPSON CORPORATION. The information contained herein is designed only for use with this EPSON scanner. EPSON is not responsible for any use of this information as applied to other scanners. [. . . ] The scanner is malfunctioning. The scanner or AC adapter is unplugged. Problems and Solutions If you're having problems, this section answers some of the most common questions. Setup Problems Your system doesn't recognize the scanner or the indicator light doesn't come on. Make sure your scanner is connected to your computer and plugged into a power source. The New Hardware Wizard appears. Click Cancel and follow the steps on the Start Here poster. Do not click Next. 26 Problem Solving You are unable to install EPSON TWAIN in Windows 2000. I In Windows 2000, don't select Block under Control Panel, System, Hardware, Driver Signing; select Ignore or Warn 3. In the System Properties dialog box, select the Hardware tab, then click Device Manager. If a question (?) mark or an exclamation (!) mark appears next to your scanner name, right-click your scanner name, and then select Uninstall. instead. I If you see an error message or the software doesn't install correctly on Windows 2000, you may not have software installation privileges. See your system administrator. You cancelled the scanner software installation before it was complete, or you connected the scanner before installing the software (Windows). For Windows Me or 98 users: Disconnect the AC adapter and the USB cable from the scanner, then follow the installation steps on the Start Here poster. Right-click the My Computer icon on your desktop, and then click Properties. 5. Follow the installation steps on the Start Here poster. Setup Problems 27 Scanner Problems The fluorescent lamp isn't on. I The scanner has a power saving function (sleep mode); press the ] Start button to "wake" the scanner. Make sure the power cord is connected to the scanner and plugged into a power outlet. before using the scanner buttons. If you press a scanner button and nothing happens, initialize the scanner by scanning an image from Smart Panel. You're having trouble scanning while using the transparency unit. I I Make sure the transparency unit is correctly installed and connected to the scanner's option interface. Make sure you select the correct Document Source setting for the option and your image: TPU: Color Neg. Film (see page 18). The scanner doesn't scan. I I Wait until the fluorescent lamp stays on (ready for scanning). If you are using a USB hub, try connecting the scanner directly to the computer's USB port. If you see your scanner in the Windows Control Panel, but you can't scan, uninstall and reinstall your scanner software. I I I If you're scanning in Manual Mode on a Macintosh, the watch icon may not change back to a pointer after scanning is complete. If you're using the EPSON Perfection 1650 PHOTO, make sure you've removed the reflective document mat and positioned the film holder correctly (see page 20). If the edges of your image aren't scanned, see page 30. I The scanner buttons don't work after plugging in the USB cable or AC adapter (Macintosh). If you unplug your USB cable or AC adapter, then plug it back in, wait until the scanner has initialized I 28 Problem Solving Software Problems The scanner software doesn't work properly. I Image Problems Make sure your computer meets the system requirements listed on page 35 or page 36 and supports the software applications you're using. If you're running other software at the same time, the computer may not have enough memory. (See your software and computer manuals. ) Try closing any open applications, including screen savers and virus protection programs. If you are scanning a large image or scanning at a high resolution, your computer may not have enough memory to process the image. I Your scanned image is blurred or distorted. I I Check your software installation. [. . . ] For warranty service, you must provide proof of the date of original purchase. What EPSON Will Do To Correct Problems: Should your EPSON product prove defective during the warranty period, please bring the product securely packaged in its original container or an equivalent, along with proof of the date of original purchase, to your EPSON Dealer or EPSON Customer Care Center. You are responsible for all costs (shipping, insurance, travel time) in getting the product to the service location. EPSON will, at its option, repair or replace on an exchange basis the defective unit, without charge for parts or labor. [. . . ]