User manual DELL XPS 420

[. . . ] DellTM XPS Portable Computers Owner's Manual Model PP14L w w w. c o m Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death. Abbreviations and Acronyms For a complete list of abbreviations and acronyms, see the Dell Help file. If you purchased a DellTM n Series computer, any references in this document to Microsoft® Windows® operating systems are not applicable. ____________________ Information in this document is subject to change without notice. [. . . ] To exit the Dell Diagnostics and restart the computer, close the Main Menu screen. Drive Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. EN S U R E T H A T M I C R O S O F T ® W I N D O W S ® R E C O G N I Z E S T H E D R I V E -- Click the Start button and click My Computer. If the floppy, CD, or DVD drive is not listed, perform a full scan with your antivirus software to check for and remove viruses. TEST T H E D R I V E -- · Insert another floppy disk, CD, or DVD to eliminate the possibility that the original one is defective. · Insert a bootable floppy disk or CD and restart the computer. To access the help file, see page 9. Solving Problems 61 www. dell. com | support. dell. com ENSURE THAT THE CD IS SNAPPED ONTO THE SPINDLE CHECK THE CABLE CONNECTIONS C H E C K F O R H A R D W A R E I N C O M P A T I B I L I T I E S -- See "Resolving Software and Hardware Incompatibilities" on page 81. R U N T H E DELL DI A G N O S T I C S -- See "When to Use the Dell Diagnostics" on page 59. DVD drive problems NOTE: High-speed CD or DVD drive vibration is normal and may cause noise, which does not indicate a defect in the drive or the CD or DVD. NOTE: Because of different regions worldwide and different disc formats, not all DVD titles work in all DVD drives. Problems writing to a DVD+RW drive C L O S E O T H E R P R O G R A M S -- The DVD+RW drive must receive a steady stream of data when writing. TU R N O F F S T A N D B Y M O D E I N W I N D O W S B E F O R E W R I T I N G T O A D V D + R W D I S C -- See the Dell Help file or search for the keyword standby in the Windows Help and Support Center for information on power management modes. C H A N G E T H E W R I T E S P E E D T O A S L O W E R R A T E -- See the help files for your DVD creation software. VERIFY T H E C O R R E C T M E D I A I S I N U S E -- DVD+RW drives may use any CD media such as CD-R or CD-RW, but when using your DVD+RW to write to DVD media, be sure to use DVD+R or DVD+RW media only. Using DVD-R/RW media may lead to DVD playback problems or incomplete write or verify operations. If you cannot eject the DVD or DVD+RW drive tray 1 Ensure that the computer is shut down. 2 Straighten a paper clip and insert one end into the eject hole at the front of the drive; push firmly until the tray is partially ejected. 3 Gently pull out the tray until it stops. 62 Solving Problems If you hear an unfamiliar scraping or grinding sound · Ensure that the sound is not caused by the program that is running. · Ensure that the disk or disc is inserted properly. Hard drive problems AL L O W T H E C O M P U T E R T O C O O L B E F O R E T U R N I N G I T O N -- A hot hard drive may prevent the operating system from starting. Try allowing the computer to return to room temperature before turning it on. 7 Click Start. E-Mail, Modem, and Internet Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. The modem does not operate while it is connected to a digital telephone network. C H E C K T H E M I C R O S O F T O U T L O O K ® EX P R E S S S E C U R I T Y S E T T I N G S -- If you cannot open your e-mail attachments: 1 In Outlook Express, click Tools, click Options, and then click Security. 2 Click Do not allow attachments to remove the checkmark. Solving Problems 63 www. dell. com | support. dell. com CHECK THE TELEPHONE LINE CONNECTION -- CHECK THE TELEPHONE JACK -- CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK -- USE A DIFFERENT TELEPHONE LINE -- · Verify that the telephone line is connected to the jack on the modem. (The jack has either a green label or a connector-shaped icon next to it. ) · Ensure that the connector clicks when you insert the telephone line connector into the modem. · Disconnect the telephone line from the modem and connect it to a telephone. · If you have other telephone devices sharing the line, such as an answering machine, fax machine, surge protector, or line splitter, then bypass them and connect the modem directly to the telephone wall jack. If you are using a line that is 3 m (10 ft) or more in length, try a shorter one. R U N T H E M O D E M H E L P E R D I A G N O S T I C S -- Click the Start button, point to All Programs, and then click Modem Helper. [. . . ] These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the manufacturer's instruction manual, may cause interference with radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this 112 Appendix equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, you are encouraged to try to correct the interference by one or more of the following measures: · · · · Reorient or relocate the receiving antenna. [. . . ]