User manual CANON PIXMA MP470

[. . . ] Photo All-in-One series Quick Start Guide Getting Help from Canon Help Us Help You Better Before you contact Canon, please record the following information. Serial Number (located on the inside of the product): _____________________________________ Model Number (located above the LCD):_______________________________________________ Setup CD-ROM number (located on the CD-ROM): ______________________________________ Purchase Date: __________________________________________________________________ Customer Technical Support Sequence* 1. Internet -- www. canontechsupport. com For quick and comprehensive self-help in an intuitively guided interactive troubleshooting environment, the place to start is our helpful tech support web site. In addition, the latest driver downloads, answers to frequently asked questions, product information, and "where to buy" instructions are found here. 2. Email Tech Support -- www. canontechsupport. com For individual attention to a special issue, try emailing our friendly technical support representatives, specially trained to communicate quick, easy, and logical solutions to your inquiries within 24 hours. 3. [. . . ] Paper tissue powders or fine threads may remain inside the machine and cause problems such as a blocked Print Head and poor printing results. Never use volatile liquids such as thinners, benzene, acetone, or any other chemical cleaner to clean the machine, as this may cause a malfunction or damage the machine's surface. Cleaning the Exterior of the Machine Caution Be sure to turn off the power and disconnect the power cord before cleaning the machine. Important When cleaning the exterior of the machine, do not use tissue paper, rough-textured cloth, or similar materials, as this may scratch the surface. Never use neutral detergent or volatile liquids such as thinners, benzene, acetone, or any other chemical cleaner, as this may damage the surface. Be sure to use a soft cloth such as eyeglasses cleaning cloth and wipe off dirt on the surface with it gently. Smooth out wrinkles on the cloth if necessary before cleaning. Cleaning the Platen Glass and Document Cover Caution Be sure to turn off the power and disconnect the power cord before cleaning the machine. Important The inner side of the Document Cover (white sheet) (B) is easily damaged, so wipe it gently. With a clean, soft, lint-free cloth, wipe the Platen Glass (A) and the inner side of the Document Cover (white sheet) (B) gently. Make sure not to leave any residue, especially on the Platen Glass. (B) (A) 52 Routine Maintenance Cleaning the Paper Feed Roller (Roller cleaning) Clean the paper feed roller if paper is not fed properly. Cleaning the paper feed roller will wear the roller, so perform this only when necessary. 1 2 Make sure that the machine is turned on, and then remove any paper from the Rear Tray. (2) Use the [ or ] button to select Maintenance/settings, then press the OK button. (3) Use the [ or ] button to select Maintenance, then press the OK button. (4) Use the { or } button to select Roller cleaning, then press the OK button. The Paper Feed Roller will rotate as it is cleaned. 3 4 5 Repeat step 2 twice. Make sure that the paper feed roller stops rotating, then load three or more sheets of A4 or Letter-sized plain paper in portrait orientation in the Rear Tray. Set the Paper Thickness Lever to the left. For details on the Paper Thickness Lever, refer to "Inside" in "Main Components" of the User's Guide on-screen manual. 6 Repeat step 2 three times. The paper cleans the paper feed roller as it feeds through the machine. If the problem is not resolved, wipe the paper feed roller (A) located on the right side inside the Rear Tray with a moistened cotton swab or the like. Do not touch the roller with your fingers; rotate it with the cotton swab. If this does not solve the problem, contact your Canon service representative. (A) Routine Maintenance 53 Cleaning the Inside of the Machine (Bottom plate cleaning) This section describes how to clean the inside of the machine. If the inside of the machine becomes dirty, printed paper may get dirty, so we recommend performing cleaning regularly. Important Do not perform any other operation while the bottom plate is being cleaned. 1 2 3 4 Make sure that the machine is turned on, then remove any paper from the Rear Tray. Fold a single sheet of A4 or Letter-sized plain paper in half widthwise, and then unfold the paper. Load this and only this sheet of paper in the Rear Tray with the open side to the front. Set the Paper Thickness Lever to the left. For details on the Paper Thickness Lever, refer to "Inside" in "Main Components" of the User's Guide on-screen manual. (A) 5 Perform bottom plate cleaning. (1) Press the Menu button. (2) Use the [ or ] button to select Maintenance/ settings, then press the OK button. (3) Use the [ or ] button to select Maintenance, then press the OK button. [. . . ] Canon USA offers a range of customer technical support* options: Interactive troubleshooting, e-mail technical support, the latest driver downloads and answers to frequently asked questions (www. canontechsupport. com) Toll-free live technical support Monday-Saturday (excluding holidays) at 1-800-828-4040 Telephone Device for the Deaf (TDD-1-866-251-3752) Repair or Exchange Service Options: In the event service is required for the Product during the limited warranty period, Canon USA offers two hardware support options: Authorized Service Facility Carry-In / Mail-In Service Canon USA's Carry-In/Mail-In Service provides repair or exchange, at Canon USA's option, through Canon USA's Authorized Service Facility (ASF) network. The name and telephone number of the ASF(s) near you may be obtained from Canon USA's Web site at www. canontechsupport. com or by calling the Canon USA Customer Care Center at 1-800828-4040, or any time while speaking to a technical support person. A Product covered by this limited warranty will be repaired or exchanged, as determined by Canon USA, and returned without charge by the ASF. InstantExchange Service ** A Canon Customer Care Center or ASF technician will attempt to diagnose the nature of the problem and, if possible, correct it over the telephone. [. . . ]