User manual CANON E-MAINTENANCE BROCHURE

[. . . ] e-Maintenance Taking control of your Canon devices e-MAINTENANCE Welcome to a pro-active service If you are the key administrator for printing, faxing, copying and scanning devices, Canon e-Maintenance is here to save you time, headaches and budget. [. . . ] For more information on what models are supported, please contact your supplier. The RDS functions can be provided in two ways: a) Using the RDS Agent Box which is connected onto the LAN. b) Embedded technology within the new intelligent Canon multifunctional device printers. Both variations of RDS's work to maximise your uptime, and ensure an unrivalled service support, faster response times and peace of mind. Secure and simple Remote diagnostics The system will immediately send an alert if a fault occurs, or when a device is not performing according to pre-determined conditions. For example, if an error code is generated by the device, your service provider will be instantly informed by e-Mail and will respond to the issue ensuring any possible downtime of your product is minimised. The communication between the system and the outside world is via internet, encrypted. [. . . ] 500 device support ((SMTP communication) CUSTOMER INTERFACE Web-browser (MS IE 5. 5 or higher) CUSTOMER INFORMATION Fault notification, toner replacement and inventory management COMMUNICATION METHOD Encrypted one-way email with attachment or HTTPS Canon Inc. [. . . ]